Last updated: October 2026
Welcome to Getwebup!
We value your satisfaction and aim to provide the best web hosting services. If, for any reason, you are not satisfied with our services, we offer a refund policy to ensure you have a hassle-free experience.
7-Day Refund Period for Hosting
We offer a 7-day refund period from the date of your initial purchase. Within this period, you are eligible for a full refund, GST included, if you are not satisfied with our services. This 7-day hosting refund applies to the following services:
- Web & cPanel Hosting
- WordPress Hosting
- Cloud Hosting
- Reseller Hosting
Eligibility for a Hosting Refund
To be eligible for a refund within the 7-day period, the following conditions must be met:
- You must request a refund through our support ticket system within 7 days of the initial purchase.
- Your account must be in good standing, with no violations of our Terms of Service.
- The refund applies to a new account's first purchase, once per account. You don't need to give a reason.
Please note that the following circumstances do not qualify for a refund:
- Violation of our Terms of Service.
- Cancellation of service after the 7-day refund period has expired.
- Domain registration fees after the initial grace period.
- Payments made through non-refundable payment methods (e.g., cryptocurrency).
How to Request a Hosting Refund
To request a refund within the 7-day period, please follow these steps:
- Log in to your account on our website.
- Submit a support ticket through the client portal.
- In your support ticket, name the service you want refunded. You don't need to give a reason.
- Our support team will review your request and process it accordingly.
7-Day Money-Back on Your First VPS or VDS
If your first VPS or VDS server with Getwebup isn't right for you, ask for your money back within 7 days (168 hours) of the server first being delivered. We refund everything you paid for that server: its first order, including any months you paid in advance and the add-ons and extra disks ordered with it (such as backups, extra IP addresses or management), and any upgrade or add-on you bought for it since. GST and any payment gateway charge on those payments are included. You don't need to give a reason. A VPS or VDS ordered from one of our application pages counts as a VPS or VDS.
This applies:
- once per person: one money-back in total, whether the server was a VPS or a VDS, for each person whose identity we have verified, across all of that person's accounts;
- to your first server only. If your first order was for several servers, it covers one of them;
- to servers first delivered on or after 30 October 2026.
It does not apply to a second or later server, to dedicated servers, or to a server or account that has been suspended or terminated for breaking our Terms of Service or Acceptable Use Policy (for example spam, attacks, phishing or fraud), or that we have confirmed an abuse complaint against.
How to ask: within the 7 days, open a support ticket from the Cloud panel, or e-mail support@getwebup.com from your account's e-mail address, and name the server. Please ask us rather than deleting the server yourself: deleting it in the panel does not start a refund. If you have already deleted it within the 7 days, you can still ask.
When we approve the refund, we delete the server and its data straight away. It is not kept for the 30 days that clause 9.7 of our SLA describes for other cancellations, so copy anything you need first. Refunds are processed within 7 business days of your request and go back to the card, UPI or bank account you paid with. If you paid from your Getwebup wallet, money you added by card, UPI or net banking goes back the same way, money you added by bank transfer goes back by bank transfer, and credits, coupons or service credits go back to your wallet. Your bank may take a few more days to show it.
Separately, if we cannot deliver your server within 48 hours of payment, you may ask for a full refund, in line with our Terms of Service.
Cancellation
You can request Cancellation whenever you want but still you must be careful about your data.
Processing Time
Refund requests will be processed within 7 business days from the date of submission. After approval, the refund will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our support team at support@getwebup.com or +91-75795-45488.
We appreciate your business and strive to provide the best hosting services. Your satisfaction is our priority.
Getwebup · GSTIN 09COVPV1278Q1ZH
Near Petrol Pump, Hathras Junction, Hathras, Uttar Pradesh 204102