Peppermint Hosting on Your Own VPS
A lightweight open-source ticketing system with no per-agent pricing.
Size a server for Peppermint
Every stop is a real configuration you can deploy. Priced per 30 days, billed by the hour, exclusive of 18% GST.
What Peppermint is
Peppermint is an open-source ticket management and helpdesk system. It covers the core of support work — tickets, clients, assignment, notes and email notifications — without the weight of enterprise service desk software.
The argument for self-hosting a helpdesk is mostly about pricing shape. Commercial helpdesks charge per agent per month, which makes adding an occasional contributor a budget decision rather than a practical one. Self-hosted, the agent count is a number in a database.
It is a younger project than most things on this page, which cuts both ways: development is active and the interface is modern, but the feature set is narrower than long-established alternatives and the release cadence means keeping current matters. Evaluate it against what your support process actually needs before committing.
Why run Peppermint on a VPS
No per-agent pricing — the team size is yours to decide.
Customer data and ticket history on your own machine.
Root access for the database and the Node runtime.
Runs on a small plan, since ticketing is not resource-heavy.
Peppermint features
Ticket creation, assignment and status tracking
Client and contact records
Internal notes separate from customer replies
Email notifications
Document and knowledge storage
Role-based access for agents
Recommended server
A starting point for Peppermint, not a hard floor — size it on the sliders.
| Memory | 4 GB with its database on the same machine |
|---|---|
| CPU | 2 vCPU |
| Storage | 40 GB, more with ticket attachments |
| Operating system | Ubuntu 22.04 LTS |
How deployment works
Peppermint is deployed with its database and Node runtime behind NGINX with TLS. Outbound email needs an SMTP relay with SPF and DKIM configured, or ticket notifications will not reach customers reliably. Because the project moves quickly, plan to keep it updated rather than installing once and forgetting it.
What people run it for
Small support teams
Ticketing without per-agent subscriptions.
Internal IT helpdesk
Staff requests tracked on infrastructure you own.
Client support
Per-client ticket history on your own domain.
Replacing shared mailboxes
Assignment and status instead of an inbox nobody owns.
Peppermint hosting questions
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Root access, your choice of size, and no container between you and the application.